Should you wish to make a complaint about the services of Devizes Town Council, or about a member of staff, or about a town councillor you can do so by writing to the Town Clerk at the address given below:

Town Hall
St John's Street
Devizes
SN10 1BN

or you can telephone: Devizes (01380) 722160.

or email: townclerk@devizes-tc.gov.uk

Your complaint will be dealt with as quickly and sensitively as possible, we will endeavour to respond within a reasonable time period if it can not be resolved immediately.

Our charter is to acknowledge all written complaints by post or email immediately and where possible to respond to your complaint within 15 working days. If the nature of the complaint is likely to take longer than 15 days to investigate and fully respond to you will be notified (within 15 days) of the current situation.

Should the Town Clerk not be able to deal with your complaint and providing it is relevant to the Town Council your complaint wil be referred to the relevant committee for consideration. You will be kept informed if the complaint warrants such action.

For complaints regarding street lighting, council tax, housing, rubbish (bins and street cleaning) and highways issues (roads and pavements) please contact the relevant authority which is Wiltshire Council.